Shipping policy

SHIPPING LEAD TIME
We process orders and ship products usually within 1-3 days after the order is placed.
The shipping lead time could occasionally be longer than 3 days due to one of the following reasons:
• Issues with processing the payment method.
• An undeliverable confirmation email that may rarely occur, due to misspelling of the email address or unverified email accounts.
• Inaccuracy in the inventory count and out-of-stock products.

DELIVERY
Depending on the different carriers you selected, the delivery time can vary significantly. Most of our products are delivered in less than 10 business days, however, some packages may be delivered in less than 5 business days.
• Economy Delivery: 1-10 business days
• USPS Priority Mail: 1-3 business days
• UPS Ground Services: 1-5 business days

TRACKING
We update each order with one or multiple tracking numbers as soon as the item(s) in the order is/are shipped and send you an automated email with the shipping update and tracking information. It usually takes some time for the tracking number to be valid on the shipping carrier’s tracking system, some carriers may have additional delays to update the package tracking information.

UNDELIVERED ITEMS
In rare cases that all or part of an order does not deliver within 20 business days of purchase, we start an investigation process and either ship you the same item again or issue a full refund for undelivered goods, based on your preference and availability.